Housekeeping Manager

About the role

The Housekeeping Manager at The Envoy Hotel, Autograph Collection is responsible for managing all aspects of the housekeeping operations, ensuring that they align with established guest service, quality, and sustainability standards.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Requirements

• A high school diploma or equivalent is preferred.
• One year previous housekeeping supervisor experience is required.

Qualifications

• Strong leadership and supervisory skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of housekeeping standards and best practices.
• Experience with inventory management and scheduling.

Skills

• Effective communication skills.
• Leadership and supervisory experience.
• Inventory management.
• Scheduling and time management.
• Problem-solving and conflict resolution.

Benefits

• Competitive compensation package including health insurance, retirement plans, and paid time off.
• Professional development opportunities through the Executive Housekeeper – Operations Manager – Assistant General Manager growth path.
• Flexible work schedule with the option to work on holidays, weekends, and alternate shifts.
• Supportive work environment with a focus on sustainability and guest satisfaction.

Pay

$68,000 to $74,000 per year.

Schedule

Work schedule varies and may include working on holidays, weekends and alternate shifts.

Work Environment and Context

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

We believe that people are our capability, hearts that serve, only excellence, stay nimble, and own it.