Housekeeping Manager

Responsibilities

• Keeps Director informed of issues or problems impacting program efficiencies and effectiveness.
• Attracts, develops, and trains talent to ensure program quality, sustainability, long-term growth, and development.
• Leads by demonstrating an understanding of, and exemplifying the mission, vision, and values of HonorHealth for the oversight and coordination of the day-to-day operations.
• Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction.
• Acts as liaison to departments and areas to ensure expedient response to patient and customer concerns.
• Makes daily rounds to inspect environmental cleanliness and customer satisfaction.
• Schedules staff and ensures proper coverage and cross-training.
• Aids in determining the necessary tools for the team to perform at satisfactory level.
• Communicates with team members regularly both formally and informally, holds team meetings weekly and may hold pre-service meetings daily.
• May settle employee problems and administer appropriate disciplinary action.
• Processes and monitors production staff time cards for end of the pay period reporting.
• Evaluates and makes recommendations for environmental hygiene maintenance for new floor coverings, wall coverings, furnishings, and interior finishes prior to purchase.
• Manages departmental budgets (e.g., capital, projects, supplies, operations).
• Ensures regulated medical waste is handled, packaged, stored, and disposed of in accordance with federal and state regulations, and appropriate documentation is maintained.
• Manages the necessary and required resources for the environmental services department and provides recommendations for staffing levels, products, and equipment.
• Completes all human resources responsibilities for interviewing, hiring, managing, staff development, corrective actions and/or staff engagement needs.
• Manages all quality improvement initiatives regarding training, auditing, inspecting, rounding, and making recommendations as needed.
• Collaborates with the EVS director to establish dashboard metrics to track operations and improvement initiatives.
• Promotes a culture of safety, hand hygiene, patient experience, as well as employee engagement and retention.
• Coordinates scheduling and oversees subcontractors and vendors.
• Supervises and/or performs on-call emergency services when needed.
• Composes general and technical reports.
• Establishes self as the Subject Matter Expert (SME) within environmental services, regulatory compliance, and training.
• Effectively employs computer programs and mobile devices evidenced by proper log ins, using applicable hardware or software, attaching files, composing appropriate email messages, and appropriately using internet browsers or sites.
• Takes a customer-centered approach when addressing the needs of and interacting with patients, visitors, guests, team members and other health care workers.

Requirements

• Master's Degree in related field - Preferred
• Bachelor's Degree or 4 years' work related experience - Required
• 3 years with leadership experience in hospital EVS service operations management - Required
• 5 years Computer Operation and Data Base systems
• Bilingual - Preferred

Qualifications

• Driver License - Required