Housekeeping Manager

Additional Information

This hotel is owned and operated by an independent franchisee, MCR Investors. The franchisee is a separate company and a separate employer from Marriott International, Inc. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Responsibilities

• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner
• Inspect guestrooms daily
• Utilize a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Inventory stock to ensure adequate supplies
• Supervise an effective inspection program for all guestrooms and public space
• Understand the impact of department’s operations on the overall hotel success
• Verify all team members have proper supplies, equipment, and uniforms
• Communicate areas that need attention to staff and follows up to ensure completion
• Participate in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
• Use all available on the job training tools to train new Room Attendants and provide follow-up training as needed
• Establish and maintain open, collaborative relationships with team members
• Participate in scheduling team members to business demands and tracking team members time and attendance
• Verify team members understand expectations and parameters
• Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
• Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are met
• Observe behaviors of team members and provide feedback to individuals
• Participate in an on-going team member recognition program
• Solicit team member feedback, utilizes an “open door” policy, and reviews team member satisfaction results to identify and address problems or concerns
• Participate in the development and implementation of corrective action plans to improve guest satisfaction
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
• Respond to and handle guest problems and complaints

Job Qualifications

• A high school diploma or equivalent
• Two years’ experience in hotel housekeeping or related field
• Effective communication both verbally and written
• Effective listening skills to understand and clarify concerns from team and guests
• Experience working in a labor organized environment preferred
• Organizational skills and attention to detail
• Proficient in the use of Microsoft Office
• Excellent time management
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Pay

The salary range for this position is $70,000 to $74,000 annually.

EEO Statement

This company is an equal opportunity employer.

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