Housekeeping Manager

About the role

The Housekeeping Manager oversees the day-to-day operations of the Housekeeping Department, ensuring guests receive quality service and a clean, safe environment. They also manage expenses, train staff, and handle emergencies.

Responsibilities

• Respond to guest requests, problems, complaints, and accidents through various channels.
• Motivate, coach, counsel, and discipline Housekeeping personnel.
• Execute Standard of the Week training and maintain a cleaning program.
• Maintain and control housekeeping equipment, conduct inventories, and manage guest supplies.
• Ensure compliance with risk management standards, monitor work orders, and prepare employee schedules.
• Maintain a professional relationship with managers, employees, and other departments, and ensure implementation of policies.
• Monitor VIPs, special guests, and requests, and review logs daily.
• Operate communication devices and radios, and properly store, secure, and issue supplies.
• Ensure completion of maintenance projects and overall guest satisfaction.

Requirements

• At least 2 years of experience in a hotel or related field, or a combination of education and experience.
• A 4-year college degree or a 2-year college degree with 1 or more years of related experience.
• Supervisory experience required.
• Proficient in Windows, company-approved spreadsheets, and word processing.

Qualifications

• Education and experience as outlined above.
• Physical requirements including long hours, medium work, and regular activities.
• Effective communication skills, both verbal and written.
• Ability to multitask, prioritize, and solve problems.
• Positive attitude and ability to maintain a great work ethic.
• Flexibility to work a flexible schedule and attend required meetings and trainings.
• Personal appearance and grooming in compliance with hotel standards.
• Confidentiality and ability to maintain safety and efficiency in hotel operations.
• Team player and willingness to cooperate with other managers.

Skills

• Effective communication and problem-solving skills.
• Leadership and supervisory abilities.
• Attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Benefits

• Salary range: $70,000 to $75,000.
• Employee benefit card offering discounted rates in Accor worldwide.
• Excellent company benefits including medical, dental, vision, and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Opportunities to make a difference through Corporate Social Responsibility activities.

Pay

$70,000 to $75,000 annually.

Schedule

Flexibility to accommodate hotel needs.