Housekeeping Manager

About the role

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Requirements

• A high school diploma or equivalent is preferred.
• One year previous housekeeping supervisor experience is required.

Qualifications

• Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend and reach, stoop, kneel or crouch.

Skills

• Strong leadership and supervisory skills.
• Excellent communication and problem-solving abilities.
• Attention to detail and ability to maintain high standards of cleanliness.

Benefits

Not specified

Pay

$60,000 per year

Schedule

Work schedule varies and may include working on holidays, weekends and alternate shifts.