Housekeeping Manager

Duties and Responsibilities

• Help plan the workday for the Housekeeping department and distribute assignments accordingly.
• Schedule employees, keeping within budget guidelines.
• Utilize all resources available to meet the department’s goals.
• Process weekly payroll for the department.
• Help train employees on an ongoing basis.
• Tour property daily and note any extra/special cleaning or maintenance required.
• Conduct room inspections daily.
• Check quality and quantity of work of room attendants and supervisors.
• Ensure work orders are being consistently done as needed and followed up on.
• Maintain professional and constant communication with Front Desk and Engineering.
• Ensure all equipment is properly maintained and in good working order.
• Aid and keep accuracy of Lost and Found department.
• Ensure all rooms, public areas, departmental storages and working areas are cleaned according to department’s standards.
• Aid in training and development of programs for housekeeping staff.
• Ensure the Housekeeping and Laundry departments comply with OSHA regulations.
• Aid in maintaining par stock levels and in keeping expenses within budget guidelines.
• Ensure guest's requests related to Housekeeping are met in a timely manner.
• Conduct employee evaluations.
• Maintain a neat and orderly work area.
• Follow all safety procedures for the department and for Miraval.
• Assist and perform any other duties management may request to aid in the operation of the Resort.
• Keep track of par level and have necessary inventory for business needs.

Qualifications

• Previous hospitality experience and hotel housekeeping experience preferred.
• Ability to walk and/or stand for long periods of time.
• Ability to accommodate to a changing schedule including AMs, PMs, holidays and weekends.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Strong organizational skills to track data and follow through on tasks in a timely manner.
• Ability to work with and supervise a large multicultural staff.
• Must be able to multitask.
• Good written and verbal communications skills.
• Demonstrate enthusiasm for challenges.
• Adapt well to changes.
• Ability to motivate a large staff.
• Ability to work well as a team with other management members.
• Intermediate computer skills in the resort’s property management system, excel and word.
• Strong interpersonal relations.
• Be personable while being firm and fair at the same time.
• Conduct the process of selecting, interviewing and hiring new employees.
• Create, facilitate, and enhance the training of new employees.
• Conduct coaching, counseling and disciplining of staff members.
• Supervise the entire Housekeeping department, including laundry.
• Must speak, read, and write in English, Spanish preferred.