Housekeeping Manager

Overview

The Housekeeping Manager is responsible for overseeing the Housekeeping Department, ensuring a clean and safe environment for guests, and managing expenses efficiently.

Responsibilities

• Respond to guest requests, problems, complaints, and accidents in an attentive, courteous, and efficient manner.
• Motivate, coach, counsel, and discipline Housekeeping personnel according to Highgate Hotel SOP's.
• Manage and maintain a cleaning schedule, including floor care, hard cleaning, mattress flipping, and other tasks.
• Assist in maintaining and controlling housekeeping equipment.
• Avoid compliance issues by ensuring adherence to Risk Management standards (MSDS, HazComm, etc.).
• Ensure efficiency during large guestroom turns and manage VIP room inspections.
• Monitor and maintain public areas, guest rooms, and back-of-house areas to Highgate Hotel standards.
• Order and maintain required supplies and amenities, and conduct monthly and quarterly inventories.
• Ensure guest privacy and security by following Highgate Hotel procedures.
• Communicate with engineering to address work orders and ensure their completion.
• Conduct pre-shift meetings and respond to emergency situations using MSD sheets.
• Balance and clear room status nightly, and resolve discrepancies between reports.
• Compile and submit employee schedules, and maintain accurate payroll records.
• Inspect rooms daily and ensure consistent quality of service.
• Manage "Lost and Found" procedures and ensure proper key control.
• Attend department meetings and provide training on a rotational basis.
• Monitor and address special requests, VIPs, and special needs rooms.
• Review logs and ensure overall guest satisfaction.

Qualifications

• At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree.
• Must have supervisory experience.
• Proficient in Windows, company-approved spreadsheets, and word processing.
• Long hours may be required.
• Must be able to lift up to 50 pounds occasionally and up to 20 pounds frequently or constantly.
• Effective verbal and written communication skills, with the ability to listen and clarify concerns.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Must be able to handle problems, anticipate, prevent, identify, and solve issues as necessary.
• Must be able to understand and evaluate complex information to meet objectives.