Housekeeping Floor Supervisor

Responsibilities

• Respond to and resolve guest complaints promptly and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
• Maintains the highest level of customer service to all guests while staying alert to their needs.
• Ensures the privacy and confidentiality of guests and limits requests for information about guests following hotel policies.
• Completes all duties following property standards and procedures and adheres to all company policies and legal requirements regarding the safety, health, and welfare of guests, employees, and the property.
• Enters or calls all statuses of guest rooms work orders, carpets, damages, etc.
• Maintains knowledge of hotel information in order to answer guest inquiries.
• Maintains records including repairs needed, lost, and found items, and quality of work completed by employees.
• Completes daily worksheets accurately and in a timely manner.
• SUBMIT ALL REQUIRED DAILY PAPERSWORK (INCLUDING KEY SHEETS, TASK SHEETS, PRODUCTIVITY, EVALUATIONS, ETC.) TO THE APPROPRIATE MANAGEMENT TEAM, USING TECHNOLOGY AS NEEDED.
• Maintains all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH & BOH) are maintained, cleaned, and organized.
• Utilizes performance feedback, recognition, and training, and adheres to company policies, and legal requirements as well as is knowledgeable of all duties.
• Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards.
• Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to Housekeeping policies and procedures.
• Instruct employees and new hires on the products used for cleaning following Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.

Qualifications

• High school diploma or equivalent
• One (1) year of relevant hotel experience
• PREFERRED: Two (2) years of previous experience in a similar supervisory or management role working in a similar resort setting.
• Previous experience managing employees using a Culinary Bargaining Agreement.