Housekeeping - Floor Supervisor

Overview

The Housekeeping Supervisor is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety. Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

Responsibilities

• Responsible for opening or closing the department.
• Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.
• Ensure maintenance problems are promptly reported to Engineering and logged into Synergy.
• Inspect public areas of the hotel and back of house to ensure cleanliness.
• Evaluate the staff's job performance and coach and counsel as needed.
• Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Perform special projects and other responsibilities as assigned.
• Attend departmental meetings as scheduled.

Qualifications

• Must have excellent communication skills and ability to multi-task.
• Must have working knowledge of Microsoft Word, Excel, and Outlook.
• Must have 1 year of hotel experience within a guest service role.
• Housekeeping experience at a supervisory level preferred.
• Must be able to sit or stand for a period of 8 hours.
• Knowledge of Opera is a plus.
• Having Bilingual skills is a plus.