Floor Supervisor, Housekeeping - Housekeeping

Benefits

The benefits package includes medical, dental, vision prescription, life, accident, pet legal, 401K with match, paid time off, holiday pay, free meals, free uniforms, free parking, discounts at Hard Rock properties around the globe, and participation in the discretionary annual bonus program. All team members are eligible to participate in training and leadership development programs, wellness programs, and team member resource groups. Recognition programs are also available.

Essential Job Functions

• Celebrates the level of Housekeeping service and elevates the guest experience
• Oversees and inspects the quality of room cleanliness for Hard Rock Hotel & Casino Atlantic City’s valued guests
• Servicing a range of clientele, all of which are expected to be treated with first-class service in all aspects
• Supervises the property’s Hotel Housekeeping Department in all daily operations
• Creates a culture of high ethical standards, integrity, and service at all times
• Assists guests, inspects all guest rooms, solicits feedback, and adapts internal procedures accordingly
• Implements systems that help anticipate the needs of our guests
• Seeks opportunities to improve performance and implements action plans for improvement
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
• Conducts performance appraisals and evaluates progress toward goals
• Creates a culture of accountability through quality control metrics for Housekeeping performance
• Ensures that all Housekeeping employees have excellent initial and ongoing training
• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions
• Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes)
• Ensures integration and teamwork for the department in a positive environment
• Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
• Affirm all safety policies and procedures are followed
• Accounts for and inventory linens and housekeeping supplies
• Utilizes device/HotSOS to place requests for Housemen and other departments
• Ensures maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes)
• Assists in creating housekeeping assignments and maintains them to ensure efficient and accurate execution
• Attends training and meetings as and when required
• Reports for duty punctually wearing the correct uniform/attire
• Maintains a high standard of personal appearance and hygiene and adheres to the hotel and department personal appearance standards
• Ensures prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
• Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations
• Demonstrates actions and behaviors that reinforce the Company’s Mission and Values
• Ensures prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations