Maintenance Supervisor

About the role

The Maintenance Supervisor at The Cheesecake Factory Bakery provides hands-on leadership to the maintenance team supporting a complex, food manufacturing operation. This role ensures safe, reliable, and efficient performance of production and utility systems, including spiral coolers, ovens, depositing equipment, conveyors, boilers, ammonia refrigeration, compressed air, and PLC-controlled systems.

Responsibilities

• Supervise a team of maintenance technicians and mechanics across production, utilities, and packaging areas.
• Assign daily work orders, PMs, and project tasks using the CMMS.
• Write daily shift reports that accurately detail activities that took place during the shift.
• Provide technical guidance, coaching, and support to enhance troubleshooting skills and mechanical depth.
• Enforce maintenance standard work, safety practices, and GMP compliance.
• Ensure compliance with HR/ Safety policies and procedures including verifying timecard activity, overseeing the disciplinary action process, and ensure safety and certification training is completed on time.
• Foster a culture of ownership, accountability, and continuous improvement.
• Act as the management representative on site when the Plant Engineer is not available.
• Lead troubleshooting and repair of mechanical, electrical, pneumatic, and hydraulic systems across all bakery process areas.
• Support operation of spiral coolers, ovens, depositors, conveyors, and associated control systems.
• Ensure timely and thorough completion of preventive maintenance tasks, lubrication routes, and inspection-based PMs.
• Oversee maintenance of critical utilities including ammonia refrigeration, steam/boiler systems, and compressed air.
• Partner with Production to minimize downtime and proactively address recurring issues.
• Manage parts requisitions, ensure proper use of spare inventory, and maintain work order documentation in the CMMS.

Requirements

• Education & Experience:
  • Associate or bachelor’s degree in industrial maintenance, Engineering, or related field preferred.
  • Minimum of 10 years of maintenance experience in an industrial food or bakery environment, with at least 2 years in a supervisory or lead role.
  • Strong background with PLCs, VFDs, and automated control systems.
  • Familiarity with ammonia refrigeration, boiler systems, and compressed air utilities.
  • Experience with MS Office Software, CMMS systems, and maintenance planning and scheduling processes.
  • NFPA 70 trained.
• Skills & Competencies:
  • Proven ability to lead, motivate, and develop a technical team.
  • Strong mechanical and electrical troubleshooting skills.
  • Working understanding of three phase power and machine control.
  • Working knowledge of food safety, sanitation, and PSM programs.
  • Effective communicator with cross-functional partners and hourly associates.
  • Excellent verbal and written English skills are essential for this role.
  • Highly organized, detail-oriented, and capable of managing competing priorities in a fast-paced, 24/7 environment.
  • Possess the skills and experience to act as a Subject Matter Expert in the maintenance and operation of Packaging machinery, Electrical Systems, Control systems, refrigeration, steam systems, and conveyors.
  • Must exhibit strong leadership skills and managerial courage.

Qualifications

• Must be able to lead a root cause analysis for repeated equipment failures.
• Work shifts, weekends, and respond to emergencies.
• Carry a company sponsored cell phone and be available when issues arise.
• Must be responsive when urgent issues arise.
• Have a strong customer focus.
• Maintenance is a service provider.
• Must be able to lead a root cause analysis for repeated equipment failures.

Benefits

• Eligible for annual bonus.
• Vacation and sick time.
• Medical, Dental & Vision.
• 401K with company match.
• Annual stipend for dining in our restaurants.

Schedule

• Work shifts, weekends, and respond to emergencies.
• Carry a company sponsored cell phone and be available when issues arise.
• Must be responsive when urgent issues arise.

Pay

• Competitive salary commensurate with experience.

Company

The Cheesecake Factory Incorporated is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations. To notify of a non-compliant job posting, please send a notice to ats@thecheesecakefactory.com.