Housekeeping Floor Supervisor

Responsibilities

• Respond to and resolve guest complaints promptly and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
• Maintains the highest level of customer service to all guests while staying alert to their needs.
• Enters or calls all statuses of guest rooms work orders, carpets, damages, etc.
• Maintains records including repairs needed, lost, and found items, and quality of work completed by employees.
• Completes daily worksheets accurately and in a timely manner.
• Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards.
• Instructs employees and new hires on the products used for cleaning following Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
• Performs other job-related duties as requested.

Qualifications

• High school diploma or equivalent
• One (1) year of relevant hotel experience
• PREFERRED: Two (2) years of previous experience in a similar supervisory or management role working in a similar resort setting.
• Previous experience managing employees using a Culinary Bargaining Agreement.