Housekeeping Floor Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits including a tennis center and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club.

About the role

The Housekeeping Floor Supervisor directs a section of the Housekeeping team to assure that guest rooms and public areas are cleaned to Four Seasons' exact standards.

Responsibilities

• Inspects the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel.
• Trains and coaches the team.
• Schedules work to be done daily, collects room and floor status sheets for assigned work areas.
• Monitors each Room Attendant’s daily progress.
• Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room to correct the deficiency.
• Coordinates work orders in assigned section and follows up to be sure work is completed.
• Releases checkout rooms to be sold.
• Monitors the performance of House Attendants and assures that there are sufficient supplies on the guest floors.
• Checks cleanliness of guest corridors, stairwells, elevators, and linen closets.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.
• Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Room Attendant, and House Attendant.

Requirements

• Ability to read, write, and speak English.
• Previous Housekeeping experience preferred.

Benefits

• Lucrative salary.
• Market-leading benefits package including Medical, Dental, Vision, and 401K with employer matching, all starting at 30 days.
• Time off plans starting on the day of hire.
• Complimentary and discounted hotel stays around the world.
• Wellbeing and mental health initiatives.
• Complimentary employee meals and beverages.
• Tuition reimbursement.

US work authorization is required.