Housekeeping Floor Supervisor

Primary Responsibilities

• Inspect guest rooms continuously throughout the day
• Make eye contact, smile and greet guests when seen
• Communicate where SDS booklet is located to staff
• Report guest room discrepancies to the Housekeeping office
• Complete daily room inspection form
• Report hallway discrepancies to the Housekeeping office
• Recheck guest rooms as needed
• Aid with end of shift station and master key control
• Train new hire employees
• Perform other duties as assigned

Additional Responsibilities

• Communicate effectively with guests, team members, and management in English in both written and verbal form
• Occasionally reach above head in performance of duties
• Have knowledge of correct use of cleaning chemicals and instruct GRA’s on their use and personal protective equipment
• Maintain complete knowledge of and comply with departmental policies/service procedures/standards
• Present a well-groomed appearance

Knowledge and Skill Requirements

• Communicate effectively with guests, team members, and management in English in both written and verbal form
• Stand, walk, bend, and kneel for extended periods
• Have knowledge of correct use of cleaning chemicals and instruct GRA’s on their use and personal protective equipment
• Maintain complete knowledge of and comply with departmental policies/service procedures/standards
• Present a well-groomed appearance

Working Conditions

• Tolerate cleaning chemicals and work in areas containing second-hand smoke and a noisy environment
• Work may require evening, early morning, holiday, and weekend schedules
• May require the ability to stand and walk for long periods of time
• Requires regular and predictable attendance
• Requires bending, reaching, and squatting

Qualification Standards

• High school diploma or GED (general education diploma)
• One year experience in housekeeping department within hospitality industry preferred