Hourly - Coordinator, Workforce Programs

About the role

The Hourly Coordinator, Workforce Programs provides administrative, operational, and customer service support for Continuing and Professional Studies workforce training programs, including Business and Career Training, Computer Training, Contract Training, and related workforce development initiatives. The Coordinator supports program implementation, registration, purchasing, instructor support, outreach activities, data entry, and student services to ensure efficient program operations and a positive student experience.

Responsibilities

• Cook up and distribute program materials and communications to students and instructors.
• Support instructor onboarding processes and maintain instructor documentation.
• Care for student retention through timely communication and follow-up.
• Create requisitions, blanket purchase orders, purchase orders, and related purchasing documentation.
• Order textbooks, instructional materials, supplies, software licenses, equipment, and other program resources.
• Coordinate receipt and distribution of instructional materials and supplies.
• Maintain inventory records and monitor supply needs.
• Assist with vendor communications and procurement processes in accordance with College policies.
• Support information sessions, recruitment activities, open houses, employer events, and community outreach initiatives.
• Enter and update data in Colleague and other College systems.
• Aid in enrollment, attendance, completion, and workforce outcome tracking.
• Support preparation of operational reports and data requests.
• Ensure accuracy of program information maintained in registration and reporting systems.

Requirements

• Associate degree required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Two years of related experience in administrative support, workforce development, student services, customer service, higher education, training operations, or a related field.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to develop positive relationships with students, instructors, employers, and community partners.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, multi-project environment and meet concurrent deadlines.
• Strong written and verbal communication skills.
• Ability to work collaboratively and utilize a solution-oriented approach to address challenges.
• Proven computer literacy with the ability to utilize Microsoft Office applications at an intermediate level and learn specialized higher education systems.
• Ability to learn and apply College policies, procedures, and regulations.
• Experience utilizing Colleague or similar student information systems preferred.

Skills

• Customer Service
• Interpersonal Skills
• Organizational Skills
• Attention to Detail
• Communication Skills
• Collaboration
• Problem Solving
• Computer Literacy

Benefits

N/A

Pay

$26.19/hr

Schedule

N/A