Workforce Program Coordinator

About the role

Iowa Workforce Development (IWD) is seeking a Workforce Program Coordinator to support the success of Iowa's workforce system. This role involves conducting training, ensuring program compliance, and strengthening service delivery across the Iowa Plains Local Workforce Development Area.

Responsibilities

• Conduct initial and ongoing training to all Title I career planners in Iowa Plains.
• Conduct ongoing file review and oversight activities as prescribed or as needed in order to ensure compliance with Workforce Innovation and Opportunity Act (WIOA) Title I program requirements from the U.S. DOL, State of Iowa policies, local policies and standard operating procedures regarding program delivery effectiveness, program integrity, and documentation of services.
• Ensure all participants' training and supportive services are allowable under Title I regulations, state and local policies.
• Approve and track payments for all training activities and supportive services.
• Become a subject matter expert of our Iowa WORKS case management system.
• Train all Title I career planners on effectively and efficiently documenting service to participants; developing the Individual Employment Plan, documenting case notes and providing and documenting follow up services to participants.
• Run reports in our Iowa WORKS system and analyze data from system reports and provide guidance for process improvement.
• Attend IWD trainings, Iowa Plains meetings, and WIOA related conferences as requested.

Requirements

• Read, understand, and apply federal and state laws, regulations, policies, and procedures.
• Analyze workforce program data and identify areas for improvement.
• Communicate and interact effectively with individuals from diverse ethnic, social, economic, cultural, and educational backgrounds.
• Foster partnerships with state, local, and community stakeholders.
• Work effectively as a member of a functional team.
• Utilize computer systems to acquire, organize, analyze, communicate, and present information.
• Perform effectively under normal, emergency, critical, unusual, or sustained heavy workloads.
• Manage multiple tasks while maintaining efficiency and composure.
• Answer phones and use virtual platforms to provide clear and concise assistance to team members and customers in person or virtually.

Qualifications

• Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis.
• Seven years of full-time work experience in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis.
• A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business, public administration economics, planning, or a closely-related field equals one year of full-time experience.
• Current, continuous experience in Iowa Workforce Development that includes two years of full-time work in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Proficiency in Microsoft Office Suite and familiarity with Iowa WORKS case management system.
• Experience with workforce development programs and policies.

Benefits

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs for support.

The State of Iowa participates in E-Verify, the State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place.