Hotel Night Auditor

About the role

The Hotel Night Auditor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Make reservations, check-in and check-out guests, process payments
• Perform tasks such as answering phones, maintaining a cash drawer, operating office equipment
• Ensure guest and property safety by knowing all safety, security and emergency procedures

Requirements

• Flexible availability required on Monday to Friday, Weekends, and Holidays
• Open to Overnight shifts from 11:00 pm to 7:00 am
• All shifts are overnight shifts
• Ability to work overnight from 11:00 p.m. until 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow-up abilities
• Ability to be patient and creatively problem solve

Qualifications

• High school diploma or equivalent
• Experience in a similar role preferred

Skills

• Customer service skills
• Attention to detail
• Organizational skills
• Problem-solving skills

Benefits

• Career Development: Personalized career pathing and skill development, leadership and mentorship programs, educational and certification reimbursement
• Team Member Perks: Worldwide hotel discounts and free stays at NCG Hospitality managed hotels, Catch of the Day – earn bonuses for going above and beyond to support team and guests, Everyone Sells – earn cash for bringing in business to our properties, Paid Volunteer hours – Earn money for community service
• Health & Wellness Benefits: Medical, dental, and vision plans, Paid sick time and Paid Time Off, Virtual telehealth access and employee assistance resources, Monthly health and fitness reimbursement programs
• Financial Support: Same-day pay options, Referral bonus – earn cash for bringing great team members, 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Pay

$17.00 per hour

Schedule

All shifts are overnight shifts.

Apply

To apply, visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

Equal Opportunity Employer