Hotel Night Auditor
About the role
Join Our Team at the Candlewood Suites Carrollton! Working at the Candlewood Suites Carrollton offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment.
Why This Role?
Working as a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.
Key Responsibilities
- Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
- Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
- Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
- Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
- Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
- Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
- Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
- Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
- Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
- Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What's In It for You?
- Time Off: Vacation, Personal Days, and Holiday pay
- Exclusive Discounts: Hotel, food, and beverage savings for personal travel
- Professional Growth: Online training courses and Commonwealth University
- Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Qualifications
- Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
- Strong interpersonal skills and a focus on delivering exceptional service are essential.
- Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is necessary.
- Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
- Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
- Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
- Hospitality or Front Desk Experience (Preferred)
What We are Looking for in a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent
- A high school diploma or equivalent
- Applicants should have flexibility to work weekends & holidays
Benefits
- Competitive wages
- Discounted hotel stays
- Career development opportunities
- Professional growth through online training courses and Commonwealth University
- Employee assistance program
- Jury duty leave
- Bereavement leave
Schedule
- Full-Time
Pay
- Competitive wages
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