Hotel Manager - (The LINQ LV)

About the role

The position is responsible for supervising the daily operation of the Front Office area. The main areas of supervision include: Front Desk and VIP Services.

Responsibilities

• Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate.
• Develop Standard Operating Procedures which govern the daily operations of the guest service area.
• Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests.
• Cookordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service.
• Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service.
• Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Maintain a knowledge of emergency procedures including guest related responsibilities and evacuation procedures.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Perform other tasks as assigned by the Hotel Operations Manager.

Qualifications

• One to two years of post-high school education.
• One to two full years of employment in a related position within this company or other hotel organization(s).
• Thorough knowledge of guest services and the hotel services, policies, procedures and operations, Front Desk and Casino/VIP Operations.
• General knowledge of other hotel departments.
• Supervisory/management skills.
• Able to compile facts and figures.
• Able to make occasional decisions guided by established policies and procedures.
• Oral and written communication skills.
• Able to develop and enforce Standard Operating Procedures.

Additional Requirements

• Must be able to work flexible hours including evenings, weekends, and holidays as needed.
• Must be able to stand or walk for an extended for the entire shift.
• Must be able to speak, read, write and understand English.
• Must be able to tolerate areas containing secondhand smoke.
• Able to maintain regular, predictable attendance according to schedule.
• Fast paced environment, multiple tasks to be handled under time constraint.
• Able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner.
• Able to simultaneously manage several projects and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Respond to visual and aural cues.
• Able to operate all office equipment.
• Able to recognize and respond to individuals with questions.
• Able to maneuver around office and property.
• Able to work independently.
• Able to lift and carry 10 pounds.
• Able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.

About Us

Centrally located in the heart of the Las Vegas Strip, The Linq is famous for its comfortable atmosphere and friendly customer service. The resort offers 2,640 rooms and suites, nearly 75,000 square-feet of casino space offering world-class gaming and 40,000 square-feet of meeting and banquet space.