Hotel Manager - Chicago Marriott Suites Deerfield

Responsibilities

• Lead daily hotel operations to ensure an exceptional and consistent guest experience.
• Provide leadership and direction across Front Office, Housekeeping, Food & Beverage, and Guest Services.
• Partner with department leaders to achieve guest satisfaction, Associate engagement, financial, labor, and operational goals.
• Maintain a strong presence throughout the hotel, engaging with guests and Associates and identifying opportunities to continuously improve the operation.
• Monitor guest feedback, service scores, and operational trends and develop action plans to improve performance.
• Recruit, coach, develop, and retain talented leaders and Associates while building a culture of accountability, collaboration, and recognition.
• Monitor occupancy, business levels, productivity, and staffing to ensure appropriate labor management and operational coverage.
• Partner with hotel leadership on budgeting, forecasting, expense management, labor controls, and profitability initiatives.
• Review departmental performance, expenses, inventory controls, and other key financial and operational indicators.
• Resolve guest concerns professionally and proactively, ensuring appropriate follow-up and service recovery.
• Partner with the General Manager to establish and maintain effective operating procedures and service standards.
• Participate in hotel leadership, financial, operational, and departmental meetings.
• Serve as a key property leader and provide leadership for the overall hotel operation in the General Manager's absence, as needed.
• Ensure compliance with Crescent policies, Marriott brand standards, safety requirements, and applicable laws and regulations.
• Maintain the flexibility necessary to support the hotel based on business and operational needs.
• Perform other job-related duties as assigned.

Qualifications

• Minimum of 5 years of progressive hotel operations experience, preferably within a full-service or upscale hotel environment.
• Previous senior-level hotel operations leadership experience required.
• Strong operational knowledge across Front Office, Housekeeping, and Food & Beverage.
• Marriott brand experience strongly preferred.
• Demonstrated success building, developing, and leading high-performing teams.
• Prioritizes coaching department leaders, establishing accountability, and creating a positive and engaging workplace culture.
• Strong understanding of hotel financial performance, budgeting, forecasting, labor management, productivity, and cost controls.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Guest-focused mindset with a passion for service excellence and hospitality.
• Ability to balance strategic priorities with a hands-on approach to daily hotel operations.
• Professional, adaptable, and solution-oriented with the ability to lead effectively in a fast-paced hotel environment.

Benefits

• Competitive annual salary plus bonus
• Eligibility for an operational incentive plan
• Comprehensive health and wellness benefits for eligible Associates and family members
• 401(k) matching program for eligible Associates
• Hotel discounts at Crescent-managed properties throughout North America
• Marriott hotel discounts for eligible Associates and family members
• Career development and advancement opportunities within Crescent Hotels & Resorts

Pay

• Competitive annual salary plus bonus

Schedule

• Flexible schedule to support the hotel based on business and operational needs