Hotel Manager | Fairfield by Marriott Inn & Suites New York Manhattan/Fifth Avenue

About the role

Join Our Team At Fairfield Inn & Suites New York Manhattan, we are looking for an energetic, hands-on Hotel Manager who is passionate about hospitality, team development, and creating exceptional guest experiences. This leadership role is responsible for overseeing the day-to-day operations of the hotel, ensuring service excellence, operational efficiency, and financial performance while fostering a positive and engaging culture for associates.

Responsibilities

• Operate daily hotel operations, ensuring compliance with brand standards and company policies.
• Partner with the General Manager to execute strategic initiatives and achieve operational goals.
• Monitor guest satisfaction metrics and implement action plans to continuously improve performance.
• Ensure departments are properly staffed and operating efficiently based on occupancy and business levels.
• Maintain a visible presence throughout the hotel, supporting both guests and associates.
• Champion a culture of exceptional guest service and hospitality.
• Resolve guest concerns and service recovery situations professionally and effectively.
• Review guest feedback, online reviews, and satisfaction surveys to identify opportunities for improvement.
• Foster a service-focused environment that consistently exceeds guest expectations.
• Recruit, hire, onboard, train, coach, and develop associates and department leaders.
• Conduct performance evaluations and provide ongoing feedback and mentorship.
• Create an inclusive and collaborative workplace culture.
• Aid in budgeting, forecasting, labor management, and expense control.
• Monitor departmental productivity and financial performance.
• Ensure inventory controls and cost-management practices are consistently followed.
• Support revenue optimization initiatives and profitability goals.
• Maintain compliance with company policies, safety procedures, and applicable regulations.
• Review security reports and address operational concerns promptly.
• Lead emergency response efforts when necessary and ensure associates are trained on safety protocols.

Qualifications

• Minimum 3-5 years of hotel management experience, preferably within a branded hotel environment.
• Previous leadership experience overseeing multiple hotel departments.
• Strong knowledge of front office, housekeeping, guest services, and hotel operations.
• Experience with labor management, budgeting, and financial reporting.
• Excellent communication, problem-solving, and organizational skills.
• Ability to lead, motivate, and inspire teams to achieve results.
• Proficiency with hotel management systems and Microsoft Office applications.

Preferred Experience

• Marriott brand experience strongly preferred.
• Experience working in the New York City hospitality market is a plus.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.