Guest Service Manager-Fairfield Inn By Marriott Raleigh/Cary

Job Description

Responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.

Job Responsibilities

• Responsible for all operations of the front desk & guest services, including staff training, meetings & shift scheduling
• Tend to customer complaints and queries in a pleasant and levelheaded manner
• Maintain working relationships and communicates with all departments
• Verifies that accurate room status information is maintained and properly communicated
• Updates group information, maintain, monitor & prepares group requirements
• Works within the allocated budget for the front office
• Enforces all cash-handling and credit policies
• Upholds the hotel’s commitment to hospitality
• Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
• Avoids guest complaints by ensuring employees are attentive, friendly, helpful and courteous to all guests, managers and other employees
• Maintain required pars for all front office & stationary supplies
• Monitor guest service scores, daily
• Be knowledgeable of hotel property and in-house events
• Develop the ability to provide the information and directions to such
• Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.
• Provide guests with information concerning hotel policies and amenities/services
• Manage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely manner

Job Requirements

• Self-motivated and able to work independently
• Strong work ethic and a desire to succeed
• Knowledge of Fosse operating system a plus
• Must be Flexible and able to work split shifts or fill-in shifts when associates call out
• Clean background check, and reliable transportation a must
• Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills
• Minimum Associates degree

Benefits

• Paid Vacation
• Paid Sick Leave
• Holiday Pay
• Access to a fully vested 401K program
• BCBS Health Insurance
• Dental and Vision Coverage
• Life Insurance
• Short-Term Disability
• Marriott Hotel Discounts