Guest Services Manager

Responsibilities

• Delivering Service: Exceeding guest and team member expectations for how they are treated.
• Departmental Collaboration: Collaborate with property leadership teams to ensure a seamless, positive guest and team member experience.
• Process Management: Develop Standard Operating Procedures and manage their compliance and adherence.
• Inventory Management: Coordinate efforts with various teams to manage and assign room inventory, maximizing revenue generation.
• Team Leadership: Build and lead a high-performing Front Desk team, providing guidance, mentorship, and support.
• Budget Management: Assist in the development and management of Front Desk budgets, ensuring efficient resource allocation and cost-effectiveness.
• Performance Metrics and Reporting: Define KPIs to measure Front Desk effectiveness and provide insights for improvement.
• Compliance: Ensure compliance with all relevant policies and procedures.

Requirements

• Minimum one to two years of experience in hotel operations, preferably front office, with supervisory experience.
• Ability to communicate effectively in various settings, including with C-level executives.
• Ability to write clear and concise documents, presentations, and standard operating procedures.
• Ability to analyze and interpret complex documents and make informed decisions.
• Ability to handle inquiries and complaints professionally and effectively.
• At least 21 years of age.
• Preferred previous leadership experience in hotel operations or related fields.

Qualifications

• Must be able to qualify for necessary licenses and permits.
• Physical demands include sitting, standing, walking, bending, stooping, and lifting up to 25 pounds.

Benefits

(Not specified)

Schedule

(Not specified)

Pay

(Not specified)