General Manager, Courtyard by Marriott Chicago Lincolnshire

About the Role

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, food and beverage operations, sales and marketing strategy, profitability, revenue generation, human resources activities, and delivering a return on investment to both Marriott International and ownership.

Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Responsibilities

• Managing Property Operations
  • Ensures service programs are in place and executed (e.g., Refreshing Business, Service Snapshots, Service So Memorable).
  • Provides timely, real-time feedback to management and hourly associates on service and operational standards, including small details.
  • Manages labor flow between departments to support labor budget and profitability goals.
  • Creates clear lines of responsibility for the management team, including coverage and oversight throughout the day.
  • Prepares for QA audits (daily and pre-visit activities) and reviews property GSS scores and comments.
  • Acts as a project manager for capital improvements (e.g., renovations, reinventions, refreshes, signage).
  • Ensures public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness standards.
  • Manages implementation of major brand standards (e.g., HSIA, the Market, TPS A.M. Eats).
  • Delegates operational and project responsibilities to appropriate associates.
• Managing Food and Beverage Operations
  • Monitors Food and Beverage forecasting and par levels to reduce waste and maximize profit margins.
  • Provides timely feedback to management and hourly associates on service and operational standards.
  • Establishes and leverages local vendor relationships to support operational needs.
  • Ensures bar and kitchen meet quality standards for organization, productivity, sanitation, and inventory management.
  • Conducts compliance audits with Back of House associates to ensure use of job aids (e.g., HA checklist, production charts, temp logs).
  • Provides coaching on operations and troubleshooting of Micros and other technology components.
• Managing and Sustaining Sales and Marketing Strategy
  • Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates).
  • Establishes property sales strategy, goals, and action plans with Market Sales.
  • Identifies and champions creative marketing solutions that fit brand and property needs.
  • Participates in the property sales review (PSR) and manages relationships with decision makers at top accounts.
  • Develops innovative means for capturing new streams of revenue through property amenities.
  • Interacts with in-house guests to prospect for new sources of business.
  • Ensures direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures).
  • Identifies key revenue-generating stakeholders and communicates information to sales offices.
  • Coaches and reinforces associate selling strategies that leverage property amenities.
  • Ensures all national and regional marketing programs are implemented in relevant departments.
  • Participates in and hosts customer recognition events to drive sales.
  • Understands and leverages sales and marketing advantages over competitor properties.
  • Monitors sales strategy with RSO to ensure ongoing effectiveness and compliance.
• Managing Profitability
  • Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
  • Measures, analyzes, and communicates property performance using financial and non-financial data (e.g., controllable costs, sales revenue, guest satisfaction, associate engagement).
  • Updates and communicates profit forecasts to associates/managers.
  • Initiates action to support property revenue and profitability goals.
  • Understands how food and beverage product variability can affect profitability.
  • Reviews and signs off on invoices.
  • Reviews Property Distribution Summary and Purchase Detail Reports; identifies, researches, and resolves balance issues.
  • Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report, PACE, credit card fraud report).
  • Reviews property performance on a periodic basis with Regional Director.
  • Ensures compliance with Avendra.
• Maintaining Revenue Management Goals
  • Manages the relationship with the revenue management office (e.g., routine calls, strategy meetings, update meetings).
  • Reviews and works with revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports).
  • Balances inventory to ensure same-day sellouts.
• Managing and Conducting Human Resource Activities
  • Leads associates through property changes and helps them transition into new roles.
  • Understands performance expectations for all positions within the property.
  • Conducts day-to-day Human Resource transactions (e.g., compensation actions, hiring requisitions, performance management).
  • Completes management training (e.g., ConnectU, GM conferences, HR Skills).
  • Cascades/delivers training to associates (e.g., Service So Memorable Quarterly Recharge, Service Snapshot).
  • Facilitates cross-training to support associate professional growth and operational excellence.
  • Ensures ongoing development of managers (e.g., one-on-one coaching, stretch assignments).
  • Monitors local hiring and compensation trends for like positions.
  • Conducts performance review processes for associates (e.g., LPP, career plan form, development plans, mid-year check-ins).
  • Supports recruitment efforts from various sourcing channels (e.g., job fairs, Internet, referrals).
  • Actively recruits and hires qualified associates.
• Managing Relationships with Property Stakeholders
  • Keeps brand leadership, owners, and above-property stakeholders updated on property performance (financials, guest satisfaction, associate engagement).
  • Prepares and presents reports for owners and above-property leadership using financial/performance data.
  • Conducts property critiques and annual business reviews.
  • Participates in ad hoc owner conference calls and responds to owner requests.
  • Responds to off-property requests for sales information (e.g., Market Outlook, STR Report critique).
• Additional Responsibilities
  • Manages email and daily paper mail.
  • Participates in conference calls (e.g., sales, promotion, Q&A, property performance).
  • Provides follow-up information to Regional Director and other CFRST managers.
  • Prepares for Regional Director visits (e.g., pulling and consolidating relevant reports).

Requirements

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; and 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; and 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Pay

$93,000–$119,000 per year. Bonus eligible.

Schedule

Full time. Located on-site at 505 Milwaukee Ave, Lincolnshire, Illinois, United States, 60069.