Hotel Front Desk Representative

Duties and Responsibilities

• Serves as first point of contact for our quests with friendly greetings and exceptional guest service that exceeds our guests’ expectations.
• Serves as the first point of contact for our guests, providing friendly greetings and exceptional guest service.
• Serves as the first point of contact for our guests, collecting payment, and registering data regarding payment for expenditures.
• Registers guests, collects payment, and registers data regarding payment for expenditures.
• Provides quotes for guests and upsells rooms whenever possible.
• Provides quotes for guests and upsells rooms.
• Performs all check-in and check-out tasks.
• Performs all check-in and check-out tasks, ensuring all charges are applied to the correct guest account.
• Resolves all guest disputes.
• Resolves all guest disputes, answering external and internal telephone inquiries, delivering mail, and responding to inquiries regarding casino promotions, events, restaurants, surrounding area, and attractions.
• Answers external and internal telephone inquiries, delivers mail, and responds to inquiries regarding casino promotions, events, restaurants, surrounding area, and attractions.
• Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
• Ensures all cash and cash equivalents are accounted for.
• Provides administrative and program support to management and staff.
• Provides administrative and program support to management and staff, greeting all guests and ensuring an exceptional customer service experience.
• Greets all guests and ensures an exceptional customer service experience.
• Greets all guests and ensures an exceptional customer service experience, communicating with housekeeping staff to ensure all rooms are clean and ready to accommodate guests' needs.
• Communicates with housekeeping staff to ensure all rooms are clean and ready to accommodate guests' needs.
• Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs.
• Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs, staying informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
• Stays informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
• Performs all other duties as assigned.

Qualifications

• Hotel and casino industry experience preferred.
• Knowledge of principles and practices regarding customer service in the casino/hotel industry.
• High school diploma or general education degree (GED) preferred.
• Exceptional interpersonal and communication skills.
• Utilizes a variety of standard computer systems/office productivity software at an intermediate or advanced level.
• Strong attention to detail.
• Ability to stand and/or walk for up to 8 hours per shift.
• Must be at least 21 years of age.