Hotel Front Desk Representative

About the role

The Comfort Inn located in Caldwell, Ohio.

Responsibilities

• Greet all guests.
• Provide information about hotel policies, services, and amenities.
• Sell rooms to "walk-in" guests.
• Enter and change reservations in the PMS system.
• Post charges to guest accounts and process payments.
• Make necessary changes to guest accounts.
• Inform housekeeping about room changes.
• Listen and respond to guest complaints.
• Operate the phone system.
• Clean the front desk and surrounding areas.
• Complete shift checklist.
• Maintain daily logs.
• Balance cash drawer.

Requirements

• Required uniform including name tag, earpiece, and radio.
• Must be able to stand for an 8-hour shift.

Additional Responsibilities

• Conductive attitude towards team growth, hospitality, and serving environment.
• Willingness to participate in further hospitality training and education.
• Ability to perform any other duties given by the supervisor or general manager.

Benefits

• Dental, vision, and life insurance.
• Paid holidays.
• Choice Hotel discounts.