Hotel Front Desk / Guest Service Rep

About the role

Serve as the first point of contact for our guests, creating a positive and welcoming experience. Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude. Handle guest requests, inquiries, and reservations with professionalism and attention to detail. Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations. Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

Responsibilities

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

Requirements

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or hospitality field preferred.

Skills

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Knowledge of hotel operations and procedures.
• Ability to work independently and as part of a team.

Benefits

• Paid vacation, sick, bereavement, & jury duty holidays.
• Holidays paid at time & ½ when worked.
• Travel with hotel room discounts.
• Teammate referral bonuses.
• Paid time off to volunteer in your community.
• Employee Assistance Program with mental health resources.
• Additional benefits for full-time teammates include affordable health, dental, & vision plans for you and your family, low-cost accident, critical illness, & hospital coverage, and flexible spending plan options.
• 401(k) retirement plans with company contribution.

Pay

$15.00-$16.00/hour or more based on experience.

Schedule

Part Time