Hotel Front Desk Representative
Nivea Hospitality · Marysville, OH · 5 mo ago
ManagementInternship
About the role
The Comfort Suites Marysville is located at 1081 Lydia Drive, Marysville, Ohio 43040.Responsibilities
- Be in required uniform including name tag, ear piece and radio.
- Greet all guests.
- Provide information to guests about hotel policies, services and amenities.
- Sell rooms to "walk-in" guests, enter/reserve guest reservations in the PMS system, post charges to guest accounts, process payments from guests, make necessary changes to guest accounts, inform housekeeping about room changes, etc.
- Listen and respond to guest complaints, operate the answering machine, clean the front desk and surrounding areas, complete shift checklist, maintain daily logs, balance cash drawer, must be able to stand for an 8-hour shift.
Additional Responsibilities
- Attitude must be conducive to team growth, hospitality, and serving environment.
- Willing to participate in further hospitality training and education.
- Participate in any other duties given by the supervisor or general manager.
Qualifications
- Must have a valid driver’s license.
- Must be able to work flexible hours, including weekends and holidays.
- Must be able to stand for an 8-hour shift.
Skills
- Excellent communication skills.
- Customer service orientation.
- Ability to multitask and prioritize tasks.
Benefits
- Dental, vision, and life insurance.
- Paid holidays.
- Choice Hotel discounts.
- Paid time off.
- Paragon monthly bonus incentive.
- Weekly pay.