Hotel Deco - Front Desk Agent
About the role
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: Bring the warm vibes and top-tier service that make guests feel right at home. Handle quick questions and big requests with ease.
- Communication Champ: Clearly, confidently, and with a smile, you get the message across whether chatting with guests or coordinating with the team.
- Quick-Thinking Problem Solver: Think fast, act smart, and turn potential hiccups into happy endings when challenges pop up.
- Multitasking Marvel: Juggle reservations, check-ins, check-outs, and financial details with precision and organization.
Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Property Information
The hotel is located in one of Omaha’s most striking historic landmarks, blending Art Deco style with modern boutique luxury. Features include renovated rooms, elegant event spaces, and an on-site restaurant and lounge, The Monarch, known for its contemporary cocktails and curated wine list. It's situated steps from the Orpheum Theater and close to the Old Market, making it a central hub for Omaha’s arts, culture, and downtown energy.