Hotel Front Desk Agent

About the role

You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first.

Responsibilities

• Welcome guests and assist with check-in/check-out procedures
• Manage accounts and handle billing inquiries
• Answer guest inquiries and resolve issues promptly
• Ensure guest satisfaction and provide exceptional service

Requirements

• Excellent communication skills
• A passion for providing excellent customer service
• Ability to work flexible hours, including evenings, weekends, and holidays
• Positive attitude and willingness to learn

Qualifications

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred

Skills

• Strong interpersonal skills
• Customer service orientation
• Basic computer skills (Microsoft Office)

Benefits

• Part-time schedule
• Flexible working hours
• Opportunities for advancement within the company

Pay

• $15.00 per hour

Schedule

• 7 am–3 pm
• 3 pm–11 pm