Hotel Front Desk Agent
Sheraton Augusta Hotel · Augusta, GA · 3 mo ago
ManagementFull-time
Job Responsibilities
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
- Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily;
- Block rooms for VIPs daily;
- Complete travel agent commissions and Priority Club updates daily;
- Enforce hotel and company credit policies;
- Make, confirm and cancel reservations, usually over telephone, fax or other reservation system;
- Track and bill "no-show" guests;
- Use yield management polices to maximize revenue and occupancy.
Education & Experience
- HS Diploma or equivalent;
- 1 year of previous experience as front desk agent.