Hotel Front Desk Agent

Responsibilities

• Extend a warm and friendly welcome to all guests, both internal and external.
• Offer clear directions and guidance to guests as needed.
• Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
• Manage guest mail with care and accuracy.
• Address guest concerns and feedback, recording comments for follow-up.
• Answer phone calls promptly and courteously.

Qualifications

• A High School Diploma preferred.
• Previous hotel/resort experience preferred.
• Must be friendly, approachable, and team-oriented.
• Must have good communication skills.
• Must be able to work well with others and alone.
• Must be able to work all shifts, weekends, and holidays.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Educational, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.

Schedule

As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

Pay

An Estimated Salary For This Position Would Be

Team Member Information

It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

About the Role

We are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Benefits

Enhanced health, dental, and vision insurance, along with a flexible spending account.
Educational, tuition, and certification reimbursement (up to $6,000 per calendar year).
Growth opportunities available within department/company.
Access the team dining hall with one free hot meal per shift.
Company-matched 401k.
Paid time off and six observed holidays.

Equal Opportunity Employer

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.