Hotel Front Desk Agent

About the role

CUSA, LLC, one of the most successful hotel management companies in the industry, is searching for a Front Desk Agent for the Fairfield Inn and Suites by Marriott in Tuscaloosa, AL. The position will join a company that prides itself on providing exceptional guest service, recognizing its associates as its best asset, and providing value to its business partners and owners.

Responsibilities

• Demonstrate the ability to work independently while providing excellent guest service.
• Follow basic account procedures to ensure the hotel's procedures are complete and accurate.
• Ensure guest security and safety by assuring every guest has a pleasant, safe, and secure stay.
• Answer guest questions and make recommendations about the hotel and local area.
• Complete job duties in conjunction with the hotel's policies and procedures.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work flexible hours including weekends and holidays.
• Basic computer skills.

Qualifications

• At least 1 year of customer service experience preferred.
• Experience in hospitality or related field is a plus.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.

Benefits

• Paid time off.
• Health insurance options.
• 401(k) retirement plan.

Pay

• $15.00 - $17.00 per hour based on experience.

Schedule

• Variable schedule to include evenings, weekends, and holidays.