Hotel Front Desk Agent
Job Type
Full-time, Part-time
About the role
Team Members Will Enjoy:
- FREE GAS (up to $3,900 annual value) or Free bus passes
- Free covered Parking
- 2 weeks PTO per year
- 6 Observed Holidays with Holiday Pay
- Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more!
- Career Development and Advanced Opportunities
- Tuition Reimbursement
- Flexible work schedules
- Team Member Referral program ($600 per team member referred!)
Responsibilities
Provide superior guest service positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
Book guest reservations for the hotel when they call in as well as accept same day and advanced reservations as required.
Assign guest accommodations in accordance with current procedures.
Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call.
Handle assigned bank properly and perform account postings.
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
Maintain ongoing knowledge of all company services and entertainment opportunities.
Requirements
- High School Diploma or equivalent experience
- Prior hotel experience preferred
- Data entry and 10 key experiences preferred
- Agilysys Stay Hotel computer system, calculator, credit card machine, fax machine, copier, and super playmate players card system
- Ability to prioritize tasks and work independently
- Microsoft Office Excel, Word and Outlook applications experience required
- Ability to always communicate effectively with Hotel’s guests as well as all levels of team members
- Ability to effectively use computer to access, understand and input guest information
Pay
$17.29 - $19.00 per hour
Schedule
Applications will be considered for 14 days; post expires 7/28