Hotel Front Desk Agent

About the role

The Hotel Front Desk Agent is responsible for providing exceptional customer service to hotel guests. This includes greeting guests, checking them in and out, managing reservations, and handling guest requests.

Responsibilities

• Welcoming guests and assisting them with check-in and check-out procedures
• Managing reservations and accommodating guest preferences
• Handling guest inquiries and complaints professionally
• Ensuring cleanliness and maintenance of guest rooms
• Assisting with special requests and ensuring guest satisfaction

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work flexible hours including weekends and holidays
• Basic computer skills, including proficiency with hotel reservation systems

Qualifications

• Previous experience in a hospitality or customer service role is preferred
• Strong interpersonal skills and ability to work well under pressure
• Knowledge of hotel operations and policies

Skills

• Customer service orientation
• Attention to detail
• Problem-solving abilities
• Time management skills

Benefits

• Comprehensive health insurance
• Flexible scheduling options
• Accommodations for employees
• Professional development opportunities

Pay

$18 - $20 per hour based on experience

Schedule

Variable schedule to include evenings, weekends, and holidays