Hotel Carmichael - Banquets Captain

Why Work at Hotel Carmichael?

At Hotel Carmichael, Autograph Collection, we set the stage for luxury, artistry, and world-class hospitality in Carmel’s vibrant city center. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein’s Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service-driven team, bringing elegance, culture, and personalized hospitality to every guest.

Position Summary

The Banquet Captain provides leadership and direction to staff with exceptional attention to detail and guest services. Assists with the planning, organizing, and execution of all banquet functions. Oversee set-up and clean-up of food service for all banquet functions. Supervises Food and Beverage service to ensure exceptional service throughout the event. Greet and welcomes guests/clients in charge and anticipate all requests.

Primary Job Responsibilities

• Supervises Banquet staff in the completion of the assigned functions and set-up, as well as overseeing the service and breakdown of events in a safe manner.
• May be requested to attend weekly BEO meetings and discuss action plans for events.
• Informs staff of specific needs for buffets and receptions.
• Reviews banquet event orders (BEOs).
• Communicate with the meeting/event planner handling the function to ensure all needs have been met and to check for any last-minute instructions or changes.
• Sees that all scheduled functions take place on time and according to plan. All rooms are to be ready 15 minutes before time on the BEO.
• Counsels pre-function meetings to ensure personal hygiene and appearance standards of staff are met.
• Checks-in servers, assigns stations, and pre-posts function for side work duties.
• Inspects proper setting of buffet tables, food service tables, table place settings, including table linen, china, glass, silverware, and condiments for correct placement by set-up crew and to ensure that each element is clean, undamaged and attractive.
• Confirms that table complements (salt and pepper, sugar, breadbaskets, etc.) have been properly filled.
• Continuously monitors work station, refilling beverages, removing service items and condiments.
• Responsible for all servers on the floor and supervises services received by the guests throughout each assigned function.
• Serves alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
• Prepare daily summary and turns it in to Night Audit with all completed banquet checks.
• Maintains constant communication to ensure seamless coordination between kitchen and service.
• Provide accurate guest counts and timing updates to culinary leadership.
• Supervise post-function clean-up, ensuring rooms and storage areas are clean, and equipment is cleaned and stored properly.
• Checks servers out, making sure that function rooms and storage areas are clean, and equipment is cleaned and stored properly.

Knowledge, Skills And Abilities

• Lead, motivate, and develop banquet curators.
• Maintain constant communication to ensure seamless coordination between kitchen and service.
• Provide accurate guest counts and timing updates to culinary leadership.
• Supervise post-function clean-up, ensuring rooms and storage areas are left immaculate.
• Review and finalize banquet checks for accuracy and secure host signatures.
• Prepare daily summaries and submit completed banquet checks to Night Audit.

Physical Demands

• Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively.