HOTEL ASSISTANT MANAGER - CB & VR - FULL-TIME - VARIED SHIFT

Job Qualifications

• 2 years previous management experience and 1 year previous hotel experience required.
• A high school diploma or equivalent required.
• Quality control, customer relations, and ability to follow procedures required.
• Must be able to read, write, and verbally communicate in English.
• Ability to understand and follow verbal and written directions required.
• Basic math and computer skills required.
• Must be able to work any shift, weekends, and holidays.

Essential Job Functions

• Responsible for the overall operations of the department and department personnel.
• Control payroll and expenditures.
• Understand, comply with, and enforce company and departmental policies and procedures, job descriptions, OSHA regulations and standards, and other written and verbal instructions.
• Motivate, encourage, train, coach, and discipline team members as needed.
• Register new guests into the company’s players rewards program and accurately enter data into the company’s players rewards system.
• Other job related duties as assigned and instructed by management.

Customer Service Expectations

• Contact the guest by cell phone or overhead pager when the room is ready.
• Return each and every call and e-mail concerning complaints from all departments including my own.
• Make sure all internal players receive proper acknowledgement of a job well done.

Physical Demands

• The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying light items such as papers, books, small parts; driving an automobile, etc.
• No special physical demands are required to perform the work.

Work Environment

• The work environment involves everyday risks and discomforts typical of secondhand smoke environments.
• The work takes place indoors.
• Use of safe work practices required.