Hotel Services Assistant Shift Manager

Responsibilities

• Supervise staff and manage daily operations on assigned shift for various departments including Front Desk, Pool, Valet, RV Park, and Hollydeck.
• Support, administer, and manage operational goals and monitor achievement of performance and profit objectives.
• Create and maintain effective and efficient schedules, manage labor costs, and ensure staffing objectives are met.
• Assist in inspection of projects after completion and maintain master and direct bill accounts.
• Assist in providing direction for Hotel Services staff on assigned shift, assist with posting charges, and settle folios for individuals and groups.
• Address and manage complaints, grievances, or concerns from team members and make recommendations for financial activities of the Hotel.
• Maintain strict confidentiality in all departmental and company matters.

Requirements

• At least 21 years of age.
• Achieve a Gaming Permit.
• Valid driver’s license with a clean driving record.
• Successfully complete ServSafe Alcohol training certification course.

Qualifications

• Associate degree from accredited college or equivalent combination of education and experience.
• Proficient in Microsoft applications (Excel, Word, and Outlook).
• Knowledge of hotel systems software.
• Excellent written and verbal communication skills.
• Ability to work high volume days, nights, holidays, and weekends.
• Ability to work in a fast-paced and often crowded environment.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Skills

• Customer service skills.
• Problem-solving abilities.
• Time management and organizational skills.
• Microsoft applications proficiency (Excel, Word, and Outlook).
• Hotel systems software knowledge.

Benefits

• Base salary is just one component of the Total Rewards package, which includes wellness programs and specific benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus.
• Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Schedule

Paid time off is earned according to the local policy and increases with the length of employment.