Hotel Shift Manager

Responsibilities

• Responsible for the overall daily management of a designated shift.
• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Aids in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to appropriate manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Answers inquiries pertaining to hotel policies and services, and resolves occupants’ complaints while supporting all customer service programs on assigned shift.
• Aids in managing daily arrivals and departures in reservation system on assigned shift.
• Aids in posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.
• Addresses and manages complaints, grievances or concerns from team members on assigned shift.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Supervises hotel team, including:
• Developing staff and completing training programs.
• Managing rewards and recognition program to maximize employee engagement.
• Evaluating team members and delivering constructive feedback in regard to performance.
• Providing recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Reviewing work procedures and expediting workflows.
• Responsible for employee performance (disciplining, coaching, and counseling).

Pay

Starting Salary: $55,000 DOE