HOTEL ASSISTANT SHIFT MANAGER

Responsibilities

• Supervise staff and manage daily operations of a designated shift.
• Support, administer, and manage operational goals, monitor performance and profit objectives, and assist in the budget process.
• Assist in creating effective and efficient schedules, managing labor costs, meeting staffing objectives, and ensuring guest satisfaction.
• Support, promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Address and manage complaints, grievances, or concerns from team members and guests.
• Assist in overseeing Hotel Operations, including Front Desk, Housekeeping, Bell Service, and Reservations.
• Direct Housekeeping Supervisors and team members to ensure a high standard of cleanliness in all public areas and hotel guest rooms.
• Tour facilities to evaluate the performances of hotel team members and assist in project inspections.
• Maintain all master and direct bill accounts, assist with reservations, and make recommendations for financial activities.
• Maintain strict confidentiality in all departmental and company matters.
• Develop and maintain a safety program for all hotel team members.
• Train hotel team members in OSHA standards and regulations and document training.
• Maintain maximized occupancy and revenue for Hotel operations.
• Order supplies to maintain par levels and make recommendations for financial activities.
• Manage work procedures, expedite workflow, and provide recommendations for employee performance.

Requirements

• A minimum of one to two years of related experience or an equivalent combination of education and experience.
• A valid Michigan Gaming Control Board Occupational License Level 2.

Qualifications

• An associate’s degree (A.A.) in a related field is preferred.
• Proficiency in Microsoft applications (Excel, PowerPoint, and Word).
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from various groups.
• Ability to perform basic mathematical calculations and understand bar graphs.
• Ability to interact with guests, staff, and colleagues in a diplomatic and tactful manner.
• Flexible to work all shifts, including holidays, nights, weekends, and overtime as needed.