Host and Cashier-Full Time-Cafe Central

About the role

Welcomes guests, seats them at tables or in the lounge, and helps ensure quality service. Courteously greets all guests and performs cashier transactions accurately according to company policy.

Responsibilities

• Settle all customer checks in the system accurately
• Properly complete all cash or credit transactions as necessary
• Ensure an excellent customer service atmosphere for all guests
• Assist other staff as necessary to ensure a pleasant guest experience
• Provide all guests with a copy of their receipt
• Perform necessary side work and maintain a clean and orderly workspace
• Follow departmental rules to ensure safety, cleanliness, and customer satisfaction
• Always thank guests for their patronage and invite them back
• Ensure bank is returned to the Cage
• Understand and utilize Infogenesis system
• Exemplify our core values, family-style service, our mission, and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

Qualifications

• Ability to smile, make eye contact, and communicate easily with the public
• Ability to clearly communicate verbally and by telephone
• Positive attitude and ability to be courteous during demanding times
• Ability to communicate in a courteous manner by telephone
• Skill in establishing and maintaining effective working relationships with staff
• The ability to read, write, and speak the English language
• High School diploma or equivalent

Additional Requirements

• Ability to stand for long periods of time
• Work is performed in an area that may be unusually noisy and crowded
• Mobility to include bending, reaching, prolonged standing and walking, accessing, and lifting items from floor level to six feet high
• Normal sense of smell, touch, sound, and vision range
• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols, and currency
• Work area is subject to variable temperatures
• May be subject to a smoking environment and moderate noise
• Work requires schedule flexibility which may include weekends

Performance Requirements

• Must have the ability to provide internal/external guests with service excellence
• Excellent communication skills and observation skills
• Easygoing demeanor to ensure a fun and safe environment for guests
• Above-average speech—both speaking and reading/writing English
• Excellent interpersonal skills