Home Finding Specialist

Location: Tempe, AZ, United States | Position Type: Full Time

About the role

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents—and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference, and be part of something meaningful.

Responsibilities

• Serve as the first point of contact for prospective residents, addressing general inquiries and providing information about property availability.
• Direct prospective residents to Home Finding Consultants or to an online rental application portal containing information prepared by or under the direction of real estate license holders.
• Strive to resolve inquiries in a single call by directing prospective residents to guidance prepared by real estate license holders; transfer calls to the Home Finding Consultant for additional assistance when necessary.
• Provide a positive and efficient experience for prospective residents, addressing their concerns and resolving issues promptly.
• Handle high volumes of inbound calls efficiently while following standardized protocols to ensure consistency in communication, professionalism, and compliance with company policies.
• Assist prospective residents navigating the rental home finding process by communicating property requirements and providing directions for self-showings and instructions on accessing the online rental application portal.
• Respond promptly to inquiries, providing general information about available properties and addressing any questions or concerns.
• Maintain accurate and detailed records of customer interactions and inquiries for efficient follow-up and tracking.

Requirements

• High School diploma or GED required.
• Proven experience in customer service, ideally in a service-oriented role.
• Strong communication and collaboration skills.
• Basic knowledge of maintenance and property management is a plus.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Motivated to achieve service excellence.
• Flexibility to align work schedule with Progress’ business hours, including weekends.

Benefits

• Competitive compensation, including performance-based bonuses that reward your contributions.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match, and more.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings, and continuous training to support your professional growth.
• A culture that celebrates collaboration, recognition, and fun while doing important work.