Home Finding Specialist

About the role

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. For two years in a row, our employees have voted Progress a certified Great Place to Work®.

Key Responsibilities

• Handle Inbound Calls: Serve as the first point of contact for prospective residents, addressing general inquiries and providing general information about property availability, and directing prospective residents to Home Finding Consultants, or to an online rental application portal containing information prepared by or under the direction of real estate license holders.
• One-Call Resolution: Strive to resolve inquiries in a single call by directing prospective residents to guidance prepared by real estate license holders. Transfer calls to the Home Finding Consultant for additional assistance when necessary.
• Deliver Exceptional Customer Service: Provide a positive and efficient experience for prospective residents, addressing their concerns and resolving issues promptly.
• Update and Maintain Records: Keep accurate records of interactions, tracking inquiries and call outcomes to ensure effective follow-up and reporting.

Essential Functions

• Handle high volumes of inbound calls efficiently while following standardized protocols to ensure consistency in communication, professionalism, and compliance with company policies.
• Serve as point of contact for prospective residents navigating the rental home finding process by communicating property requirements and assisting with directions for self-showings and instructions on accessing the online rental application portal.
• Respond promptly to inquiries, providing general information about available properties and addressing any questions or concerns.
• Maintain accurate and detailed records of customer interactions and inquiries for efficient follow-up and tracking.

Qualifications

• High School diploma or GED required.
• Proven experience in customer service, ideally in a service-oriented role.
• Strong communication and collaboration skills.
• Basic knowledge of maintenance and property management is a plus.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Motivated to achieve service excellence.
• Flexibility to align with Progress’ business hours, including weekends.

What You Can Expect From Us

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.