Home Delivered Meals/Information and Assistance Intake Caseworker

Main Duties and Responsibilities

• Receive and process home delivered meal intakes from clients, family, friends and referral sources.
• Process home delivered meal assessments and re-assessments in specified time frames.
• Maintain timely and accurate required documentation. Complete data entry information.
• Create new client folders with client notes as soon as client is started.
• Maintain home delivered meal call database, including both Tower and Aging.
• Process home delivered meal changes from clients.
• Provide guidance and training for other HDM intake staff or volunteers.
• Assist in finding information as requested by any auditing or monitoring group.
• Provide assistance with completion of various forms and applications.
• Participate in activities and events to promote agency services.

Minimum Requirements

• Associate Degree preferred
• Minimum of 3 years of customer service and data entry experience
• Must have 1 year experience working with the senior population
• Ability to work independently and collaboratively in team and demonstrate commitment to cultural diversity