Program Director - Home Delivered Meals Program

Program Overview

The Home Delivered Meals Program Director oversees strategic and operational leadership for JASA’s Home Delivered Meals Program, ensuring homebound older adults receive safe, high-quality, reliable, and client-centered meal delivery services.

Responsibilities

• Provide overall leadership and day-to-day management of the Home Delivered Meals Program.
• Ensure safe, efficient, reliable, and client-centered meal delivery operations.
• Oversee program workflows, operational systems, and service coordination to support program effectiveness and continuity.
• Supervise program leadership and assigned staff.
• Establish clear performance expectations, accountability standards, and operational goals.
• Support staff development, coaching, and ongoing professional growth.
• Maintain high standards of client service through responsive, compassionate, and dignified engagement.
• Strengthen coordination with case management teams, families, referral sources, and community partners.
• Support initiatives that reduce food insecurity, decrease social isolation, and improve client well-being.
• Oversee relationships with caterers, subcontractors, referral partners, and community organizations.
• Ensure service quality, responsiveness, contractual compliance, accountability, and program growth.
• Collaborate with external stakeholders to strengthen service delivery and client outcomes.
• Oversee delivery operations, including meal handling, staffing deployment, route logistics, fleet management, and driver safety.
• Ensure compliance with food safety standards and operational procedures.
• Monitor service continuity and effective use of operational technology and reporting systems.
• Ensure compliance with JASA policies and all applicable regulatory, contractual, and funder requirements.
• Oversee reporting, documentation, audits, fiscal controls, and data integrity.
• Support corrective action planning and continuous operational improvement efforts.
• Identify operational risks, service gaps, and opportunities for improvement.
• Use program data and client feedback to strengthen performance and improve service delivery.
• Support emergency preparedness initiatives and continuity of operations planning.
• Partner closely with the Senior Director of Nutrition Services to strengthen outreach, innovation, meal quality, cultural responsiveness, and referral pathways.
• Serve as a key representative with funders, community stakeholders, and service providers.
• Support long-term program development and strategic growth initiatives.

Requirements

• Bachelor’s degree required; relevant advanced education preferred.
• Minimum of 5 years of progressively responsible leadership experience in program operations, human services, nutrition services, logistics, or related fields.
• Demonstrated experience managing complex, high-volume service operations with multiple stakeholders.
• Strong leadership, supervisory, operational, organizational, and problem-solving skills.
• Experience with compliance oversight, reporting, fiscal accountability, and performance management.
• Knowledge of food service operations, logistics, fleet oversight, and food safety preferred.
• Experience serving older adults or vulnerable populations strongly preferred.
• Strong technology and data management skills.
• Valid New York State driver’s license required.

Qualifications

• Commitment to JASA’s mission and serving diverse communities with dignity and cultural responsiveness.