Home Care Intake Covering Manager

About the role

OCES is expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, and others. We support older adults and individuals with disabilities by providing vital information and coordination of services, promoting healthy, safe living to help our consumers stay active and engaged in their communities.

Responsibilities

• Respond to incoming calls for the designated team and provide coverage for additional teams as needed.
• Take all necessary follow-up actions for uncovered case loads when calls are received.
• Handle high-priority or urgent calls when ongoing Care Managers are not available.
• Document all actions, communication, and interventions accurately within the appropriate database.
• Participate in the development, implementation, and ongoing review of participants' care plans, as assigned.
• Conduct ongoing calls to consumers according to departmental needs and direction.
• Potential to complete home visits and related journal entries, as assigned.
• Other duties as assigned.

Requirements

• Passion for helping others and desire to make a difference.
• Adaptability to changing needs of consumers or programs.
• Minimum of one year of experience in the human services field.
• Minimum of one year of experience in the human services field in lieu of a bachelor’s degree, with the ability to obtain a waiver from the Executive Office of Aging Independence (AGE).
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite or related software.

Benefits

• 35-hour work week with some flexibility; standard Monday–Friday schedule.
• Hybrid work environment (home, office, and home visits).
• Generous paid time off policies.
• Company-paid long-term disability (LTD) and life insurance.
• 401K plan.