Helpdesk Support

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments.
• Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Qualifications

• Microsoft Windows 10 Knowledge.
• Experience using Microsoft Excel, Word and Visio.
• Good clear communication skills.