Helpdesk Support
STI · Trenton, NJ · 6 mo ago
Information TechnologyFull-time
Responsibilities
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments.
- Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
Qualifications
- Microsoft Windows 10 Knowledge.
- Experience using Microsoft Excel, Word and Visio.
- Good clear communication skills.