Helpdesk Support I

Job Description

We're looking for an IT Support Specialist to be the ultimate pit crew for our Louisville Fulfillment Center. In this role, you'll keep our fast-paced team fully operational, ensuring our gear gets out the door and into the hands of riders across the country. While you'll primarily be the go-to tech expert on the Louisville floor, you'll also team up with our national IT crew to provide occasional remote support for our fulfillment centers in North Las Vegas, NV, and Lawnside, NJ.

Qualifications

• The Troubleshooter Mindset: You have a knack for diagnosing hardware and software hiccups and won't stop until you find a solid solution.
• Top-Tier Communication: You can translate complex "tech speak" into clear, friendly instructions for team members of all technical backgrounds.
• Adaptability & Drive: You thrive in a fast-paced environment, can pivot quickly when priorities shift, and aren't afraid to roll up your sleeves to help the team win.

What You’ll Do

• Keep the Line Moving: Diagnose, troubleshoot, and repair/replace non-functioning hardware and software (think desktop PCs, warehouse scanners, printers, and handheld devices) to minimize downtime.
• Own the Queue: Manage, track, and resolve incoming technical requests through our ticket-tracking system, keeping team members updated every step of the way.
• Bridge the Distance: Provide exceptional tech support both in-person on the fulfillment floor and over the phone for our remote and multi-site team members.
• Collaborate Nationwide: Partner with the broader Comoto IT team to share knowledge, tackle large-scale tech challenges, and improve our daily operations.