Helpdesk Support

About the role

Navitas Credit Corp, a United Community Bank Company, seeks a full-time Helpdesk support/Network Admin to join their technology team. The position can be located in either Ponte Vedra Beach, FL or Mount Laurel, NJ.

Responsibilities

• Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
• Provide accurate information on IT products or services
• Perform remote troubleshooting through diagnostic techniques
• Setup of user accounts and client PCs or Terminal
• Provide support for Office 365 Exchange environment
• Pass on any feedback or suggestions to the appropriate internal team member(s)
• Recommend procedure modification or improvements
• Some administration of cloud based servers and services

Requirements

• Bachelor’s Degree from a four-year college or university or two years’ experience providing helpdesk support and Network administration
• Knowledge of Active Directory , GPO and basic Lan and TCP/IP skills
• Ability to manage user requests and tickets
• Proven experience as a help desk technician or similar customer support role
• Working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Customer-oriented and cool-tempered
• Desire to learn new skills
• Good communication skills
• Able to work in a team environment

Pay

USD $38,769.00 - USD $57,876.00 /Yr.