Helpdesk Support Tech

Responsibilities

• Ensure that all Hanwha Philly Shipyard safety procedures, rules, and regulations are followed and met.
• Offer hardware, software, and application support across all platforms, including PCs, Macs, iOS/Android devices, and Cisco VOIP phones.
• Respond to help desk calls from internal and field employees, providing problem resolution through phone, email, remote access, and in-person.
• Prepare and deploy hardware, desktops, laptops, and mobile platforms.
• Maintain all printers, including deployment, troubleshooting, and supply management.
• Maintain and track all IT hardware inventory and software licensing.
• Manage and coordinate support for mobile devices and service plans.
• Provide basic network hardware installation and configuration assistance.
• Provide basic Active Directory management and server application support.
• Participate in on-call afterhours support rotation on a scheduled basis.
• Perform other related duties as required and assigned.

Requirements

• Able to communicate effectively with all levels of the organization.
• Decision making/problem solving.
• Adaptability and organizational skills and understanding.
• Conflict resolution.
• Strategic thinking.
• Stress management.
• Willingness and ability to work as a team member.

Qualifications

• Bachelor’s Degree in a related field preferred; Associate’s Degree in a related field and years of experience will be considered.
• Prior experience with server hardware, software, and applications.
• 2-3 years’ experience in desktop support preferred.

Work Environment

Environmental exposures are similar to those found in most heavy industrial settings and may include noise, heat, cold, vibration, dust, fumes, and smoke. Work may be carried on indoors or outdoors and may involve exposure to inclement weather conditions. Hanwha Philly Shipyard is a tobacco-free facility.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A range of motion sufficient to perform general lifting, carrying, bending, stooping, climbing, working at heights, extended walking or standing, etc. is required. Employment in this position is contingent upon passing the medical examination. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

This is an on-site, full-time, safety-sensitive position. Standard days and hours of work vary by department and are determined by department schedules.